Frequently Asked Questions

Benefits of a Trufora Account Register for a free My Trufora account today and enjoy these account benefits:
  • Earn Tribe points for special promotions such as referring friends and purchasing product
  • Email notifications on special offers, new products and events
  • Saved information for shipping to process your orders more easily
  • Saved order content & history for easy reference and re-order
How do I participate?
Joining is easy! Just Join The Tribe to get started. Once you're registered with an account, you'll have the opportunity to take part in all of the exciting ways we currently offer to earn points!
How can I earn points?
You can earn points by participating in any of our innovative promotions! Simply view the 'Earn Points' section on your account page and take part in our current opportunities. In addition, make sure to check back often, as we're adding great new ways for you to earn points all the time!
What can I redeem my points for?
Glad you asked! We want to make it easy and fun to redeem your hard-earned points. You can view all active rewards under the 'Redeem Rewards' section of your account page.
How do I redeem my points?
Exchanging your points for great rewards couldn't be easier! Simply visit your account page and click on any of the rewards listed under 'Redeem Rewards'.
How do I check my points balance?
Your up-to-date points balance simply visit your account page.
Does it cost anything to begin earning points?
Absolutely not! Sign up is 100% free, and it will never cost you anything to earn points. Make sure to visit your account page to get started
Do I have to enroll or register in individual promotions?
Once you register for an account, you're all set – we don't require you to register for individual promotions in order to be eligible. Just fulfill the requirements of a promotion, and we'll post the points to your account immediately!
How long will it take for points to post to my account?
You should receive points in your account instantly once you complete a promotion!
Do my points expire?
Nope! Your points will never expire.
What happens to my points if I make a return?
When you return an item, you lose the associated credit you originally earned by buying the item in the first place.
Sound kind of confusing? Let's take an example: let's say you had previously spent $50 towards a 'spend $100, earn 500 points' promotion, and you decide to buy a $20 item, which bumps you up to $70. If you decide to return that item, your progress would also go back down to $50 – it's just like you hadn't bought the item in the first place.
How do I contact support if I have questions about my points?
Our team is ready and waiting to answer your questions about our rewards program! Just send us an email to info@trufora.com and we'll be in touch.
I'm very close to earning a reward. Can I buy extra points to get there?
We currently require you to have enough points to redeem any of the awards you see listed under the ‘Redeem Rewards’ section of your account.
What if I don't want to receive promotional emails?
From time to time, you'll receive program-related emails from us. If you'd prefer to not receive those types of emails anymore, just click the 'Unsubscribe' button when you receive your next email.

Secure Transactions

Because your security is our top priority, Trufora.com partners with Shopify to provide a secure shopping experience. Shopify is level-1 PCI compliant and utilizes a 256-bit SSL connection to transfer all sensitive data.

Privacy

We care about your privacy. Your information, whether public or private, will not be sold or given to any other company for marketing or sales purposes without your consent.

 

How To Pay

Trufora accepts Amazon Payments, PayPal, Visa, MasterCard and AmericanExpress credit cards with US billing addresses. You will be prompted to enter payment information at the last step of checkout. Credit card information entered in the site is secure and safe. All orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order.

Sales Tax

All orders shipped from Trufora.com will be subject to sales tax, applicable in accordance with the tax code of the state and city to which the order will be shipped. Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation e-mail and packing slip.

Order History

If you have a a Trufora account, you can view orders that you have placed at Trufora.com by logging in and clicking on the “My Account” link. To view orders that you have placed online simply log into your account. You may reorder from a previous purchase from My Order History.

 

Shipping Methods and Rates

Trufora ships to all 50 U.S. States via USPS shipping First Class Mail or Priority Mail depending on the weight of the order. All orders ship free of charge. Trufora processes orders Monday – Friday in the order in which they are received. Typically, orders received by 3pm CST Mon-Fri  are processed and shipped the same day. Please allow approximately 7 business days for delivery of your order from the date your order was placed. USPS delivers Monday-Friday. Expedited shipping methods are available, and are displayed with associated costs at checkout.

International Shipping

At this time, Trufora.com does not ship to APO/FPO, PO Boxes, U.S. Territories or to international addresses

Shipping Confirmation

After your order has shipped, you will receive a Shipping Confirmation email with tracking information so that you may check status of the order at your convenience.

Tracking Your Order

Once your order has shipped, you will receive a Shipping Confirmation email with a tracking number for your order. Please allow approximately 7 business days for delivery of your order from the date your order was placed. If you have questions about shipping or tracking your order, Customer Service Specialists are available to assist you Monday through Friday 7:00 am – 7:00 pm (CST), at (866) 660-0740.

 

Monthly Subscription

For Trufora Skincare Systems, you can choose the sale type as "monthly subscription" in order to get the products auto-shipped to you on a regular basis – saving time, effort and money. The recommended shipping interval is set to once per month as each product contains a one-month supply if used as directed

Subscription Options

If a monthly shipping interval isn’t right for you, you can change the shipping interval for your Trufora Skincare System directly through your My Trufora account. Simply login at www.trufora.com and under My Account > My Subscriptions,  select “Edit Monthly Subscription” in order to change the shipping interval. You can also cancel your subscription (but we will be sad to see you go!) or switch to a different skincare system if your needs change.

 

If for any reason you are not satisfied with your Trufora.com order, you can return or exchange it in its original packaging with the original packing slip within 30 days of purchase date.

To return or exchange an item(s), please email info@trufora.com or call Customer Service at 866-660-0740 Monday through Friday from 7:00 am – 7:00 pm (CST) to have a Return Authorization processed. You will receive by email a complimentary shipping label that shows your Return Authorization (RMA) number. In order for your return to be processed, the Trufora item(s) must be shipped using the return shipping label provided. Duplicate or additional shipping labels will not be created for any returns/exchanges. Complimentary shipping will be provided for all returns and exchanges made within 30 days of original purchase date. When you return your purchase to Trufora within 30 days of purchase date, you will receive a full refund to the original payment method only when the return items have been received and processed. We ask that you allow up to 30 days for the credit process to be completed.

You can exchange your Trufora purchase within 30 days of your purchase date for another item(s) of equal or greater value. Items received more than 30 days after purchase date may not be returned or exchanged. Only items purchased on Trufora.com can be returned to Trufora.



If you are returning products from a Trufora.com order that was part of a promotional offer, such as a free gift, you must return all items in order to receive the full refund for your purchase or in order to exchange for products of equal or greater value.

Return/Exchange of Skincare Systems

To receive the full refund on your Trufora.com order for a skincare system, all the products included in the skincare system must be returned. We will not issue refunds for partial returns.

Damaged Product(s)

If one or more of the items are damaged in your Trufora.com order, you only need to return the damaged item in order to receive a replacement. For example, if the item was part of the 7 Piece Complete Anti-Aging Skincare System, then you only need to return the individual damaged item to receive a replacement.

If you have questions about how to return or exchange an item, Customer Service Specialists are available to assist you Monday through Friday from 7:00 am – 7:00 pm (CST) at 866-660-0740

Problems with an Order

Please feel free to contact us directly by email at info@trufora.com or call 866-660-0740 to speak with a Customer Service Specialist Monday through Friday from 7:00 am – 7:00 pm (CST).

 

Trufora coupon codes and promotions are valid online only at trufora.com. Offers/promotions/coupon codes cannot be combined. Coupons and offers cannot be applied to past purchases. Trufora reserves the right to add, remove or modify items and terms of coupons and promotions without prior notice. Other restrictions may apply.

Expiration dates for coupons and offers vary, can be modified at any time and without prior notice.

Coupon and promotion redemptions are limited to one per customer (“customer” can be determined by any combination of name, email, billing and shipping addresses).

It is illegal to sell, transfer or copy any Trufora coupons. Including, but are not limited to, coupons and offers promoted online, printed coupons included with Trufora order, printed coupons received for participation in a TV studio audience, printed coupons received at any promotional event.

Trufora coupons have no cash value. 

For complete Trufora Terms and Conditions click here.